Delivery & Returns Info
Delivery & Returns Info
Delivery is available throughout the UK & Ireland, Europe and further destinations worldwide with Parcelforce, Royal Mail Tracked and Airmail.
Zone 1 UK Standard Delivery - £3.49 Royal Mail Tracked 24-48 Hour Delivery
Zone 1 UK Mainland Next Working Day - Parcelforce 24 £5.99
Zone 1 BFPO £3.49 (Royal Mail)
Zone 2 UK Islands & Northern Ireland £3.49 - Royal Mail 1st Class Recorded
Zone 3 Rep. of Ireland £8.99 - Royal Mail Airsure
Zone 4 France, Germany, Belgium, Netherlands, Italy and Spain £10.00 - Airmail
Zone 5 Scandinavia, Southern and Eastern Europe £15.00 - Airmail
Zone 6 North America £15.00 - Airmail
Zone 7 Far East and Australasia £20.00
Zone 8 All other destinations £25.00
UK Customers Please Note: We can not accept instructions to leave deliveries in porches, outbuildings etc. A signature is mandatory. Our deliveries are address to address, not person to person, delivery drivers will allow whoever answers the door to take receipt of the parcel. Please bear this in mind when you place an order, making sure you give us a secure delivery address (preferably a work address) where there will be someone to sign for it during working hours. If no one is available they leave you a card and you will then have the option of requesting a different delivery day or to collect from your local post office.
Orders received before 2pm Monday-Friday will be dispatched that day and orders received after 2pm and on weekends will ship the next working day, except on Bank and Local Holidays.
For UK Mainland orders you have the choice of Standard Delivery with Royal Mail Tracked - delivery within 1-2 working days, or Next Working Day delivery with Parcelforce 24.
Delivery time to UK Islands and Northern Ireland via Royal Mail Tracked is aimed at 24-48 hours but is not guaranteed and may take longer for more remote destinations.
Delivery for International orders to destinations with in Europe should take approximately 3 working days from dispatch but can take substantially longer depending on delivery destination.
Delivery for International orders to destinations outside Europe should take approximately 5 working days from dispatch but can take substantially longer depending on delivery destination.
Please note all international orders are not considered lost until 25 days have elapsed from the date of delivery. Only then can a replacement or refund be issued.
Exchange and Returns Procedure
If you are not completely satisfied with any of your purchases from perfromancesportsstuff.com, you may return them to us within 28 days of receipt for either refund or exchange. All items must be returned as sold, in resaleable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements, we may not accept the return.
For increased security we recommend using a recorded delivery service when returning your parcel. We are unable to reimburse the return postage charge.
There will be an additional postage charge to resend exchanged items. The amount charged will be the same postal rate as your original order. This charge will be automatically debited from online customers, manual telephone orders will be contacted directly.
Please send returns to: Performancesportsstuff.com, Returns Department, 2 Haymarket Terrace, Edinburgh, UK, EH12 5JZ.
Faulty Goods Returns Procedure
At performancesportsstuff.com we believe we only work with the best brands and products. However, if you do believe you have encountered a faulty product, please return it to us for inspection at our returns department: Performancesportsstuff.com, Returns Department, 2 Haymarket Terrace, Edinburgh, UK, EH12 5JZ. For increased security we recommend using a recorded delivery service when returning your parcel. Items can only be considered that are clean, dry and free from dirt.